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NSW HEA

  

HEA UPDATE

 The NSW Government’s HEA Appliance program will continue past 30 June 2017 while the government considers the future of the Home Energy Action program.

As you are aware in late 2016, the NSW Government consulted on extending the HEA program as part of consultation on the Draft Climate Change Fund Strategic Plan. Following consultation, the NSW Government is developing three new action plans on advanced energy, energy efficiency, and climate change adaptation. We will keep you informed of any announcement on these plans.

ACCESSING HOME ENERGY ACTION PROGRAM THROUGH GOOD2GONOW.        

RESOURCES

View product range and prices
Email Order Form
DL HEA Brochure 
HEA Posters

HOME ENERGY ACTION APPLIANCE PROGRAM: FREQUENTLY ASKED QUESTIONS

For any Good2GoNow or HEA enquiries please call The Good Guys Commercial Sales team on 1300 601 795 or email good2gonow@thegoodguys.com.au

GENERAL 

WHAT IS THE HOME ENERGY ACTION APPLIANCE PROGRAM?

The Home Energy Action Appliance Program is an initiative of the NSW Office of Environment and Heritage and aims to help low income households improve their energy efficiency by reducing the upfront cost of efficient appliances. NILS & StepUP programs are invited to participate in the HEA Appliance Program which provides 40-50% subsidies on a selected range of fridges and TVs. The appliances will be supplied by The Good Guys, who are contributing further discounts and the removal and recycling of old appliances. 

HOW DO WE REFER MICROFINANCE CLIENTS FOR HEA SUBSIDIES? 

To make accessing the subsidies as easy as possible for microfinance workers, there are minimal changes to the loan application process. Every NILS or StepUP client will be eligible for the subsidies and no additional reporting is required from providers. For clients purchasing only HEA products there is no need to request a quote as the prices are stable & are listed on the https://appliance.environment.nsw.gov.au/Home/Products. The flowchart below explains the end to end process: 

1. The Good Guys staff the HEA Hotline & will assist clients to apply for the HEA Subsidy from the NSW Office of Environment & Heritage (OEH). The subsidy cannot be granted without the client receiving a HEA subsidy code from OEH. 
2. The Good Guys will send the provider both the full price invoice with each product itemised and the tax invoice for the gap payment only with the client price listed as “gift card”.
3. For StepUP clients, NAB must provide payment confirmation before delivery will be arranged.

WHAT IS GOOD2GONOW?

Good2GoNow is a responsible and ethical buying service coordinated by Good Shepherd Microfinance and The Good Guys. Apart from HEA products, Good2GoNow also offers discounted quotes on any product stocked by The Good Guys. A selected range of appliances also include free delivery*. Refer to the Good2GoNow provider brochure for more information.

*All appliances purchased through the HEA program will incur a subsidised delivery fee, however the total cost of purchasing an appliance through the HEA program, including delivery costs, will still be less than purchasing an appliance outside of the HEA program.

WILL HEA CUSTOMERS RECEIVE A SUBSIDISED DELIVERY FEE?  

Yes. HEA clients will receive subsidised delivery pricing on approved TVs and fridges. 50% of the delivery, installation and removal cost will be subsidised under the HEA program. This fee will become part of the NILS or StepUP loan. Delivery prices for HEA customers are: 

Delivery Price, Installation and Removal

Kilometres from TGG store

 0-20km

 21-50km

 51-100km

 100+km

Cost

 $         25.00

 $         50.00

 $         90.00

 $      170.00

50% Subsidy

 $         12.50

 $         25.00

 $         45.00

 $         85.00

Additional products will incur a $5 service fee.

THE PROCESS

HOW DO I SUBMIT AN ORDER FOR A HEA PRODUCT?

After a loan has been approved using the current price list & delivery table to calculate the loan amount, send this email order form to good2gonow@thegoodguys.com.au

HOW DO I REQUEST QUOTES FOR NON-HEA PRODUCTS?

To order non-HEA products in addition to a HEA appliance you will need to submit a quote request before assessing the loan, so the total loan amount can be confirmed. This is best done through www.good2gonow.com.au

HOW DO I LOGIN TO GOOD2GONOW? 

To log in to good2gonow.com.au you will need a username and password. There is generally one login per NILS site. If you do not have a login please email good2gonow@gsmicrofinance.org.au. See this video tutorial demonstrating how to submit a quote request for HEA on Good2GoNow.com.au.

CAN I GO INTO MY LOCAL GOOD GUYS STORE AND SPEAK TO THEM DIRECTLY ABOUT HEA?

No. If you have any questions related to the HEA program please call the dedicated HEA hotline on: 1300 601 795. The team that answer your call have a thorough understanding of the program. Please do not speak to staff on the floor at your local Good Guys store for HEA questions. They will not be able to assist you. Store staff are only able to display the appliances and speak about their features.

WHAT DOES MANDATORY DELIVERY MEAN?

The HEA Appliance program offers subsidies on fridges and TVs so your clients can purchase new, energy efficient models which saves energy and therefore reduces utility bills. The program is a ‘replacement’ program meaning that the client must be replacing an old, inefficient fridge or TV. However, we know that NILS and StepUP clients may not have an item to replace – e.g. they are going without or are renting/borrowing an appliance. If your client doesn’t have an existing appliance or they are renting an appliance then they are still able to access the program. 

However, it is important to stress that if a client does have an existing appliance, that item must be removed when the new item is delivered. A key factor for the success of the HEA program is the removal of old, expensive appliances from the market. As a result, people who have an existing appliance must have their new appliance delivered. This will ensure the efficient delivery, installation, removal and recycling of all appliances under the program. A heavily subsidised delivery fee is offered as part of the program to assist with this.

Our aim is to replace old and inefficient appliances so that clients save money on their energy bills. If your client keeps an old fridge or television, they could be adding an additional $200 or more to their energy bill each year. Where the client has an existing appliance please make sure they understand that it will be removed when the new one is delivered.

MY CLIENT DOESN’T HAVE AN EXISTING APPLIANCE AND DOESN’T NEED DELIVERY. WHAT SHOULD I DO?

That’s easy. To indicate that a client does not have an existing appliance, and therefore does not need delivery, select “No” under Delivery in Good2GoNow. Please ensure that clients know that by picking up the item themselves, they run the risk of voiding warranties should the item be damaged in transit.

THE CLIENT

SUPPORTING RESOURCES

Click here for a client factsheet. It can be given to clients at enquiry or at interview. It explains the HEA Appliance program and what they need to do to receive the subsidies. 

CAN THE CLIENT GET SUBSIDIES ON ITEMS THAT AREN’T ON THE HEA PRODUCT LIST?

NSW OEH have selected a range of quality, energy efficient fridges and TVs. These are the only items eligible for the subsidies. We respect that clients are experts on their family’s needs and they are free to purchase other products which aren’t on the HEA list. They will still be able to access discounted pricing through Good2GoNow.  

CAN ONE HOUSEHOLD ACCESS BOTH THE FRIDGE & TV SUBSIDY? 

Yes. Either a client can apply for both subsidies as part of their StepUP or NILS loan and purchase both items at once. Or alternatively they can apply for one type of appliance first, then return, after finishing their first NILS loan, to apply for the other. 

THERE ARE FOUR PRICES FOR THE HEA PRODUCTS ON THE WEBSITE. WHICH ONE DOES THE CUSTOMER PAY?

The prices on the website for products offered through the HEA program show the breakdown of the costs and subsidies. So it shows you how much the customer will save. For example:
  • Customer to pay $ (this is the amount of the microfinance loan – the amount the client giftcard will be made out for).
  • HEA subsidy $ (this is the amount the NSW Government is contributing to the cost through the HEA program) 
  • Good2GoNow price $ (this is how much the product would cost if you were using G2GN for your client, without the subsidy)
  • Ticket price $ This is how much the product would cost if you were to buy it in store without G2GN or HEA

WHAT IF A CLIENT ISN’T ELIGIBLE FOR A LOAN?

If a client has savings or access to other funds, they will still be able to access the subsidised HEA appliances through a public online portal administered by OEH, however additional eligibility criteria will apply. The online application form can be found at www.environment.nsw.gov.au/applianceoffer. A list of organisations able to support clients to make an application can also be located here. We will keep the network informed of any referral opportunities. 

WHAT QUESTIONS WILL THE CLIENT BE ASKED?

To be eligible for the subsidy, the client must ring the HEA Hotline 1300 601 795 run by The Good Guys and answer the HEA application questions. Research questions are being asked to enable OEH to effectively evaluate the program. The monitoring and evaluation of the program will help to ensure that the program is reaching those most in need, and achieving the goals of the program.  The information collected will also be used to inform ongoing program development at OEH. Questions include:
  • Their main reason for purchasing a new fridge or TV
  • Demographic and Diversity Questions: Gender, age, gross weekly income, household type, whether they are: Aboriginal or Torres Strait Islander, non-English speaking background or a person with a disability.
  • How they found out about the program         

HOW MUCH DOES IT COST TO CALL THE HEA HOTLINE 1300 601 795? 

If calling from a landline it will be at the cost of a local call and is untimed. If calling from a mobile, the cost will depend on the rates set by the households’ mobile phone service provider. The Good Guys are more than happy to call someone straight back on request. Alternatively, the client can call from the provider’s office, however the NILS worker will need to email The Good Guys to confirm the quote approval prior to the call.

THE LOAN

WILL THIS AFFECT HOW WE ASSESS LOANS?

HEA does not affect the criteria for assessing NILS or StepUP applications, we still need to ensure that our loans are safe, fair and affordable. The main difference with accessing the HEA Appliance program will be a reduction in loan amounts for selected fridges and TVs, which will make repayments lower over the same loan term. This may make the loan more affordable for some clients. Please contact Jo Baldwin (jbaldwin@gsmicrofinance.org.au) or your StepUP Coordinator to discuss any queries about loan assessment policies or procedures. 

HOW WILL WE BE INVOICED FOR THE HEA PROGRAM? 

Tax Invoices for products purchased through the HEA program will look different to those you normally receive from The Good Guys.
The Good Guys must use a different process in their point of sale system in order to charge the subsidised amount to the NSW Government and also provide a Tax Invoice for the purchase amount made with the NILS loan. Your client will receive copies of both Tax Invoices when their products are delivered.

The client’s total purchase is documented by The Good Guys Commercial who can assist with any after sales service enquiries.

INVOICE EXAMPLE WHEN PURCHASING FROM HEA AND GOOD2GONOW (Tax Invoices for a client who purchases from both programs.)

Sarah is a NILS client living in Orange who would like to purchase a 500L fridge for her family. 
Sarah has decided on the Hisense HR6TFF527SD 526L fridge which she can purchase through the Home Energy Action Program for $533.40.  
Delivery, installation and removal will cost Sarah an additional $45.00 as she lives 52km from the nearest The Good Guys store. (The delivery cost in this case is $90 however Sarah will receive a 50% subsidy on the delivery of this item).
Sarah also needs a washing machine. She has decided upon the Samsung WW65J32631W which she saw on the Good2GoNow Pricelist.  This washing machine will cost Sarah $469 plus a $5 charge to have it delivered with the fridge.  Installation and removal of the old washer is included in this charge. 

Ticket Price

HEA/Good2GoNow Price

Savings

Hisense HR6TFF527SD

$1,049

$533.40

$515.60

Samsung WW65J32631W

$539

$469

$70

Delivery

$95

$50

$45

Total

$1,683

$1,052.40

$630.60

Sarah will be required to pay $1,052.40. She will save $630.60 by using both the HEA and Good2GoNow programs in combination. The Tax Invoice that you receive for Sarah will list the Good2GoNow products as per usual eg. Samsung WW65J32631W $469. However the amount that relates to the HEA program (Hisense HR6TFF527SD and delivery) will be listed as "Gift Card Sale".

Click here for an example Tax Invoice of this scenario

ARE WE GETTING EXTRA OPERATIONAL FUNDS TO REFER TO HEA? 

The HEA Appliance Program is providing a limited number of Engagement Partners with operational funding. These Engagement Partners also include non-microfinance services and were selected by the NSW Office of Environment & Heritage (OEH) through an Expression of Interest process. 

We understand that some NILS and StepUP programs are already stretched. This is why we have worked with OEH to ensure there are essentially no changes to the existing loan application process. If your program is already at capacity, there is no obligation for you to promote the HEA program. This is not a compulsory program, however we would encourage you to offer the HEA subsidised appliances to existing clients whose loan purpose is a fridge or TV. This will ensure that your clients have access to the best possible pricing. There are no additional reporting requirements and clients should be recorded in NILS4 or the CRM as usual.